FAQs

FAQs

How far in advance do I need to make my reservation?

You can book 24/7 reservations online. Depending on where you are, about 4 hours is what we need.

For most point-to-point and night-on-the-town reservations we suggest at least 1 day notice. For large events and weddings occurring in a non-peak season we suggest a minimum of two weeks notice. For large events, weddings, and proms occurring in a peak season we suggest a minimum of 4 weeks.

Please note our fleet is subject to availability until reserved; please do not hesitate to contact us directly at your earliest convenience to inquire our transportation services.

Do you require a security deposit?

Yes, a damage deposit by authorization of a credit card is preferred in order to rent a vehicle. Damage found on the vehicle when returned will be billed to the authorized credit card. Damage deposits range from $750 – $2,000 depending on the vehicle being rented and the drivers insurance information. A seven day advance period is required for damage deposits paid by check or cashiers check.

Where do I meet my concierge at the airport?

There are 3 ways to meet your chauffeur at the airport. Meet & Greet Baggage carousel, Meet & Greet Customs or Curbside. Our standard method is to meet curbside. There is an additional fee for Meet & Greet options.

Baggage meet - The chauffeur will meet you at the baggage carousel assigned to your flight with a name sign.

Customs - The chauffeur will meet you in the Customs waiting area after you exit the security area at MIA, FLL and PBI with a name sign.

Curbside - The chauffeur will text you his information when your plane lands. You proceed to the door you want to be picked up at and contact the chauffeur to advise them what door you are at. The chauffeur is not allowed to stand at the curb, if you are not at the designated door when he arrives, he will have to circle around and re-enter.

What payment methods do you accept?

Auto Concierge Enterprise prefers VISA, Mastercard, American Express and Discover as method of payment for rental damage deposits and fees. Checks or cashier’s checks may be accepted if presented five business days in advance.

This privacy notice discloses the privacy practices for yourautoconcierge. This privacy notice applies solely to information collected by this website. It will notify you of the following:

What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.What choices are available to you regarding the use of your data.The security procedures in place to protect the misuse of your information.How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

See what data we have about you, if any.Change/correct any data we have about you.Have us delete any data we have about you.Express any concern you have about our use of your data.

Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via Our Contact Form

How far in advance do I need to make my reservation?

Do you require a security deposit?

Where do I meet my concierge at the airport?

What payment methods do you accept?

Got Questions?

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FAQs

How far in advance do I need to make my reservation?

Do you require a security deposit?

Where do I meet my concierge at the airport?

What payment methods do you accept?

Got Questions?

Made with

Shipping Policy

Privacy Policy

Made with

Made
with

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